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---------- Instructions ----------

 
Read This First
  • "Code Error", "Service Provider Unlock Unsuccessful", or "Network Unlock Unsuccessful"DO NOT WORRY!  proceed to the "Troubleshooting" section on how to proceed.
  • Make sure "Airplane Mode" and "Wi-Fi" is turned off under wireless connections if your Samsung is an Android device. 
  • Video proof will be required if the Unlock code does not work, it's a good idea to film it so we can help troubleshoot what the problem is. We may also offer you a discount off your original purchase amount if you can provide us with a video of successfully unlocking your device. Just ask us!


If there are multiple unlock codes above - Which one is it?

If you only received 1 Unlock Code, Don't worry about this part, use the code provided above.


* Unlock Code is  the  Network=xxxxxxxx is the Unlock Code as shown below:

Example:

NETWORK=xxxxxxxx; PROVIDER=xxxxxxxx; SUBPROVIDER=xxxxxxxx; DEFREEZE=xxxxxxxx

* You can ignore the rest of the codes, unless you are receiving a "Phone Freeze" message when trying to input the Unlock Code.


 

---------- Code Input Instructions ----------


 

How to enter unlock codes on all Samsung models:

Different phones have different Unlock Code Input Instructions, Try the following Instructions in order:

Note: Non Accepted Simcard is any SIM card not from the original provider.

Method #1 Insert a Non accepted SIM card in your phone and turn the phone on. Once finished loading, your phone will ask you to enter a code. Simply enter the Unlock Code

 

If your device has the MetroPCS or T-Mobile "Device Unlock" app: 

Once we email you that your device is “Unlocked/Success”, your device’s IMEI number is now registered as “Eligible” to be Unlocked in MetroPCS System.

 

1. Please make sure you are connected to the internet via WI-FI or your original carrier's Mobile Data.

2. Click the "Device Unlock" app and select “Permanent Unlock”.

3. Your device will reboot and you can use your MetroPCS or T-Mobile device on other Carriers.

 

Your phone is now unlocked! Try your new SIM card and make a test call.

 

How to enter unlock codes on Samsung models from before 2010:

(NOT applicable for newer Samsung phones, ie. Galaxy S3, S4, S5, S6, Note 2, Note 3, Note 4, Note 5 etc)

Method #2 

Go to the dial screen on your phone as if you are going to make a call and press: #7465625*638*UNLOCKCODE# (8 digit unlock code)

Method #3

Go to the dial screen on your phone as if you are going to make a call and press: #0111*UNLOCKCODE# (8 digit unlock code)

Method #4

Go to the dial screen on your phone as if you are going to make a call and press #7465625*638*# Once prompted for code, enter the 8 digit Unlock Code.

When this method is used for newer Samsung phones, it will say "unsuccessful" regardless of the phone being unlocked or not.

If Phone says, "Code Accepted" or "Network Unlock Successful" or "Not Yet Personalized" your phone is fully Unlocked

*If you are not receiving any signal after unlocking, make sure your wireless connections are turned on after unlocking the phone. Also pull the battery and restart phone.

 

How do I know my phone's network is fully unlocked?

For Samsung devices 2011 and newer:

Please insert a sim card not from the original carrier. If it does not ask for the code anymore, it is 100% unlocked.

For Samsung devices 2010 and older (Galaxy S and older):

Go to the dial screen on your phone, and press *#7465625#
 
A menu will be displayed that will resemble the following...

1. [ ] Network lock
2. [ ] Subset lock
3. [ ] SP lock

If everything if OFF, then your phone is fully unlocked.

 

---------- Trouble Shooting ----------
 

"Code Error", "Network unlock unsuccessful", "Service Provider unlock unsuccessful" What do I do?
 

* Please check your IMEI number by pressing *#06#, this is the most common reason the code doesn't work.  If the first 15 digits which appear is different from the 15 digit IMEI number provided above, please reply directly to this E-mail.

* If your phone is rooted and/or using a custom ROM, please return your phone to stock original ROM. You are responsible for modifications to your phone, and rooted/custom ROM devices are known not to accept the codes initially. Once returned to stock original ROM, you may try the codes again.

 

Otherwise try the following below:

Solution #1 (Please find your appropriate model)

Samsung Galaxy  S3, Note 2, i437, i537, i547 Rugby Pro, S4 Active 4.2.2

1. Please power on the device with a non accepted SIM card inserted, make sure the phone prompts for a SIM network unlock PIN

2. When asked for the SIM network unlock PIN, please select dismiss and follow the steps below :

a. Go to the Dial pad and dial *#197328640# 

b. Please click on number [1] UMTS > [1] Debugging screen > [8] Phone Control > [6] NETWORK LOCK

c. You will see 3 options

d. Please click on number [1] Perso Sha256 INFO, the screen will change slightly

NOTE: If you see ENABLE_FLAG[1], contact us. If you see ENABLE_FLAG[0], continue on.

e. Please hit the MENU button then when the menu pops up please carefully hit BACK to return to the previous screen

f. Please click on number [2] Perso Sha256 ON, the screen will change again to a one line message

NOTE: If you see ENABLE_FLAG[1], contact us. If you see ENABLE_FLAG[0], continue on.

g. Restart the phone on the screen by holding the power button and click RESTART

h. When the phone prompts for the unlock code simply enter the unlock code

i. Your phone is now permanently unlocked!

 

Solution #2

T599 Mobilicity ,T599N Metro PCS

Use Provider code or Subprovider code

Other MetroPCS or T-Mobile phones asking for "SIM service provider unlock PIN" or "SIM network subset unlock PIN"

Use Provider code or Subprovider code

 
T999L, Galaxy S3  Galaxy Ace, All Canada S2, All Canada Note 1
 
1. Make sure that the phone PROMPTS for the code with a NON accepted sim card and that your IMEI is correct by dialing *#06#
 
a. Go to the Dial pad and dial *#197328640# 
 
b. Please click on number Debugging screen > Phone Control >  SIMULATION > NETWORK LOCK
 
c. You will see 3 - 4 options
 
d. Please click on number [1] Perso Sha256 INFO, the screen will change slightly
NOTE: If you see ENABLE_FLAG[1], contact us. If you see ENABLE_FLAG[0], continue on.
 
e. Please hit the MENU button then when the menu pops up please carefully hit BACK to return to the previous screen
 
f. Next Please click on number [2] Perso Sha256 ON, the screen will change again to a one line message
NOTE: If you see ENABLE_FLAG[1], contact us. If you see ENABLE_FLAG[0], continue on.
 
g. Restart the phone on the screen by holding the power button and click RESTART
 
h. When the phone prompts for the unlock code simply enter the unlock code provided to you
 
i. Your phone is now permanently unlocked!
 
Samsung Galaxy S4 Only
 
1. Make sure that the phone PROMPTS for the code with a NON accepted sim card and that your IMEI is correct by dialing *#06#
 
a. Go to the Dial pad and dial *#0011#
 
b. Please click your MENU button (Bottom LEFT button) and click BACK on the menu that appears, Nothing will happen do not worry please move to the next step
 
c. Please click your MENU button AGAIN and this time click KEY INPUT

d. When the Key input box appears please input the number "1" and hit OK 

e. You will see a number 1 for a while, please wait until it changes into the SERVICE MENU
 
f. Please click [1] UMTS > [1] DEBUGGING SCREEN > [6] Phone Control > [6] Network LOCK

g. You will see 3 OPTIONS within Network LOCK

h. Please click on number [1] Perso Sha256 INFO, the screen will change slightly
NOTE: If you see ENABLE_FLAG[1], contact us. If you see ENABLE_FLAG[0], continue on.
 
i. Please hit the MENU button then when the menu pops up please carefully hit BACK to return to the previous screen
 
j. Next Please click on number [2] Perso Sha256 ON, the screen will change again to a one line message
NOTE: If you see ENABLE_FLAG[1], contact us. If you see ENABLE_FLAG[0], continue on.
 
k. Restart the phone on the screen by holding the power button and click RESTART
 
l. When the phone prompts for the unlock code simply enter the unlock code provided to you
 
m. Your phone is now permanently unlocked!
 
 
*If this is not working, go to Solution #2
 
 
Samsung Galaxy Note 3
 
There is an error with the Galaxy Note 3 where sometimes when you enter the code it will display "Sim Network Unlock Unsuccessful", when in fact the device was unlocked. Try pulling the battery and restart the phone, if the prompt for "Sim Network Unlock Pin" no longer appears, the device has been successfully unlocked.
 

Solution #2

Follow these steps carefully.

1. Power off and on your phone with different network sim card. "SIM network unlock PIN" or "Enter Network Lock Control Key" screen will appear.

2. Type your Defreeze code (MCK code) and hit Unlock button. You will get "unsuccessful message" again but don't worry.

3. Now type the Unlock code (Network or NCK code) and hit Unlock button.

*If phone say "Network Lock Succesful" it worked, but if not, proceed to step 4.

4. If you get "unsuccessful" again then hit Dismiss button and type *2767*3855# 
on phone keypad.   (CAUTION! This will reformat all your data!)

5. After phone restarts, type the Unfreeze code (MCK code) when prompted to enter "SIM network unlock PIN" or "Enter Network Lock Control Key" screen and hit unlock button.

It will say "unsuccessful" again, don't worry!

6. Type the Unlock code (Network or NCK code) and hit Unlock button.

7. Your phone should now give you the message "Network Lock Successful"

Now your phone is successfully unlocked!

*If this is not working, go to Solution #3

 

Solution #3

1. Turn off the Wi-Fi on your phone and then turn device ON without SIM card.

Once it's on go to phone dial screen and DIAL: *7465625*638*#
it will bring you to the NETWORK LOCK screen.

- in MCC/MNC field enter code for the service provider your phone is originally from (eg 31026 for T-Mobile USA)

check here for list of codes: http://en.wikipedia.org/wiki/Mobile_Network_Code

*If your network has more than one mcc/mnc please try all of them this is very important

- in CONTROL KEY field enter the UNLOCK code
- hit OK
- you should get a message: LOCK SUCCESSFUL

Power phone down, insert SIM card you want your phone to work with and power on.

 

"Phone Freeze" message. - What do I do?
 
Phone freeze is a result of the incorrect code being inputted incorrectly too many times, which means your Samsung device is Hardlocked.  You will require a Defreeze code and a Network Code to Unlock your phone.

* If you received multiple codes from us in the format below, use the Phone freeze instructions above.

Example:

NETWORK=xxxxxxxx; PROVIDER=xxxxxxxx; SUBPROVIDER=xxxxxxxxDEFREEZE=xxxxxxxx


* If you received a Single code from us, you only have the network code.  If you are receiving the "phone freeze" message, you will require a Defreeze code from one of the manufacturer methods.  You can contact us directly regarding this.
 

How to enter defreeze code for "Phone Freeze" Samsung devices (only if your Samsung is hardlocked)

  1. Input a non-accepted simcard into the phone.
  2. Proceed to the dial screen.
  3. Enter the defreeze code (Freeze code) and press enter, or okay.
  4. The screen should now ask for the unlock code (Network Code).  Enter the 8 digit unlock code and hit enter.

OR

  1. Turn phone on with an unaccepted simcard
  2. Screen will display “Phone is freeze / SOS”
  3. Type the unfreeze code (Nothing will show on screen) 
  4. Hit the “Enter Button” 
  5. Phone will ask for the Network lock code
  6. Enter it as you have received it
  7. Phone will be unfreeze and unlocked

 I can make calls and text but I'm not getting internet/data service.

In this case you will need to adjust what's called the APN settings.  The APN settings vary depending on the service provider you are trying to use.  Please contact your service provider and they can assist you setting this up.  There is no separate unlock for data or internet.  If you can call or text, your phone's network is fully unlocked.


My phone is asking for the "PUK" or "Security Pin" or "Password".

If your phone is asking for one of the above, it is the Simcard personal password or phone security password NOT the Network Lock which we provide for you.  You can contact your service provider for this.  Once you bypass this, you can use the Network Unlock Code provided by us.
 

My phone seems to be unlocked but I'm not getting any signal.

First of all, we do request you contact the service provider to make sure after unlocking your device, your unlocked phone will be compatible on their network.  Not all GSM phones are compatible with any Network after unlocking it.  The unlocked phone must be able to support the Network's Frequency.  If you are unsure of this, please contact them regading this.

After unlocking your phone, please pull the battery for a couple minutes and then restart the device.  It may take a few minutes for your phone to pick up the new signal. Also go to your Network settings on your phone, and make sure the device can detect the signal from the simcard you are trying use.

 

---------- Alternative Code Input Instructions ----------
How to enter unlock codes on an AT&T / Cingular BlackJack 
  1. Insert NON Cingular/AT&T SIM into device
  2. Power on the device
    1. Wait approximately 30 seconds until the Sim Lock application appears (the delay may be longer if the user has already attempted an unlock with the wrong code)
  3. Enter the unlock code in the blank field
  4. Press Ok
    1. If the unlock code is incorrect, an error dialog will appear.  After pressing Ok on this dialog, the user has to re-enter the unlock code after delays (see above in Device Specific Information)
    2.  If the unlock code is correct, a success dialog will appear.
  5. Press Ok
  6. The device is now unlocked and should continue booting

OR

  1. Insert disallowed simcard (a simcard that the phone does not usaully accept) and enter unlock codes when prompted
  2. NOTE: If you are unable to connect to service provider or unable to make out going calls or recieve messages, this has nothing to do with your phone being locked or not, you need to force the BlackJack to change to GSM mode, this can be done as follows:
    • Power on your Phone
    • Enter *#1546792*#
    • Select Option 3 Network & Call Settings
    • Select option 5 Network Mode
    • Select GSM

 

 

Alternative i607 / Blackjack without sim card

  1. Power on without sim, you will then get a message saying "SIM Failure" at the top of the screen.
  2. Click "Done" then press the green button to get into the dial pad. Type in #7465625*638*
  3. Then it will display "Enter Network Control Key" this is where you enter the 8 digit unlock code. Then click ok
  4. Your phone is now unlocked  

 

Samsung U900(soul), F480, F490, J700, Z105, Z107, T919, T929


Unlock code is composed like this: #7465625*638*CODE#
 

  1. Press the # button on the keypad 1 time to display #
  2. Type 7465625
  3. Press the star (*) button on the keypad 1 time
  4. Type 638
  5. Press the star (*) button on the keypad 1 time
  6. Now type in CODE2 we sent you (If phone is still locked with CODE2 try CODE1)
  7. Press the # button on the keypad 1 time
  8. Phone is unlocked!

Samsung i900 Omnia
 

  1. Insert a sim card from a different network.
  2. Power ON handset (Make sure wirelesss mode is ON)
  3. When asked for code, enter Code 2
  4. Now phone should be unlocked
  5. If Code 2 not working, try again with Code 1.


Samsung J600

Unlock code is composed like this: #0149*MCK# or #0111*NCK#

  1. Press the # button on the keypad 1 time to display #
  2. Type the 4 digit code which corresponds to your lock type (in most cases the MCK code will work with code:1)
  3. Press the star (*) button on the keypad 1 time
  4. Type your unlock code which corresponds to your lock type
  5. Press the # button on the keypad 1 time
  6. phone should now be unlocked
  7. If phone is still locked, you have a 2nd lock activated so please check locks and enter 2nd code

Samsung Z320i, Z510i, Z650i

Unlock code is composed like this: **CODE#

  1. Switch ON your phone with a not Accepted SIM Card
  2. Compose **CODE#

Samsung i560

Unlock code is composed like this: #pw+CODE+1#

  1. Press the # button on the keypad 1 time to display #
  2. Press the star (*) button on the keypad 3 times quickly to display p
  3. Press the star (*) button on the keypad 4 times quickly to display w
  4. Press the star (*) button on the keypad 2 times quickly to display +
  5. Now type in the 15 digit CODE we sent you via email
  6. Now press the star (*) button on the keypad 2 times quickly to display +
  7. Press number 1 on the keypad 1 time
  8. Press the # button on the keypad 1 time
  9. Phone is unlocked!

FIDO only Samsung i616 Jack

  1. Power ON your phone with a FIDO SIM Card that the phone is locked to
  2. Type #7465625*638*
  3. Network Lock Screen appear, enter UNLOCK CODE
  4. Device is now unlocked

Samsung Z105 and Z107:

  1. Switch ON your phone with a not accepted SIM card
  2. Compose : #7465625*638*YOURCODE# (by "yourcode" I mean the unlock code we gave you)


Samsung Z510 and Z320i:

  1. Switch ON your phone without SIM Card
  2. Compose : **YOURCODE# (by "yourcode" I mean the unlock code we gave you)


Samsung 3G, Zxxx & Dxxx, A707, Series: 

  1. Switch ON your phone without SIM Card.
  2. Compose : #7465625*638*YOURCODE#  (or *#7465625*638*CODE#) (by "yourcode" I mean the unlock code we gave you)

All other Samsung

  1. Switch ON your phone with a not Accepted SIM Card,
  2. Phone will ask for "Password",
  3. You can now enter the Unlock Code we send to you.

OR (if phone show "Insert Correct SIM Card")

  1. Switch ON your phone without a SIM card (if this doesn't work try with a non-accepted sim card first and if necessary an accepted sim card)
  2. Compose : #0111*YOURCODE#  (by "yourcode" I mean the unlock code we gave you)

 

"PHONE FREEZE: SIM Unavailable" or "Return for service problem":

 
If your phone displays this message or similar when inserting an incorrect sim, you must obtain the Defreeze code from us and do the following:

  1. Power on phone with wrong sim inside so phone displays "Phone Freeze, SIM unavailable. Please contact service provider"
  2. Now type CODE1 (defreeze code) that we supplied you and press "OK", "Confirm" or the center button  (no digits will be seen on display when entering this code)
  3. Now phone will ask you for Network Code, so enter CODE2 (unlock code) and press OK.
  4. If nothing happens when you enter CODE2, you will need to compose code like this: #7465625*638*CODE2#
  5. Now your phone should be unlocked.

N.B. If phone does not accept CODE2, and still have no luck with #7465625*638*CODE2# please try step 4 using CODE1  

 

OR

Insert other operator SimCard.
Enter "freeze" Code(it will not be visible) and accept with OK key

(if you purchased our Samsung manufacturer method, then the "freeze"
code is the 2nd code, 1st code is the unlock code) 

OR

  1. Turn phone on with an unaccepted simcard
  2. Screen will display "Phone is freeze / SOS"
  3. Type the unfreeze code (Nothing will show on screen)
  4. Hit the "Enter Button" as shown in picture below
  5. Phone will ask for the Network lock code
  6. Phone will be unlocked.

 

Difference Between Samsung Reactivation Lock & FRP Lock

Even on a quiet day here  we receive around 600 emails asking a wide variety of questions about the many aspects of unlocking cellphones. A question that has been asked a lot lately is what is the difference between Android FRP Lock and Samsung Reactivation Lock? Well, many of the most recent Android Phones including models from Samsung, HTC, and Sony can become stuck on activation screen requesting for your ID and password, while others are requesting your Google Account. Samsung phones will ask for a Reactivation Lock ID & password, so that people can be identified along the same lines as apple iCloud Lock. To clarify things, here we provide detailed information on the difference between the two.

What is Factory Reset Protection (FRP) Lock ?

Android Factory Reset Protection (FRP) is a new feature designed to protect your device. It has been added to several Samsung devices that are running Android OS 5.1 or higher.

This feature enables you to set up your device to prevent other people from using it in the event that it has been reset to factory settings without your permission.  For example, if your device is lost, stolen, flashed, or wiped, only someone with your Google account or screen lock information can perform a factory data reset and use the device.

When a device is factory reset, the device will not be able to be setup without the user entering the Google Account associated with the device (for hard reset) or screen lock information (for reset in Settings menu). It’s essential that you set up a Google account in order to use the FRP feature.  It is also highly recommended that you set a secure screen lock on your device.

What is Reactivation lock and how do I use it on my Samsung?

Similar to FRP, Reactivation lock lets you use your Samsung account to prevent others from activating your device if ever it is lost or stolen. With Reactivation lock turned on, you will be required to enter your Samsung account credentials (sCloud) prior to performing a factory reset on the device, so your Samsung account login should be something you can easily remember.

  • Delivery Times and Cancellation

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    Delivery Times and Cancellation
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    Refunds If no unlock code is found for a particular phone, a refund will be processed within 24 hours of us becoming aware that no code is available. All refunds can take around 7 ...

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